CX Futurescape Conclave & Awards 2026

About

CX Futurescape Conclave & Awards 2026 is a premier platform bringing together CX leaders, innovators, and technology visionaries to explore the next decade of customer experience.

The event focuses on how AI, automation, unified data, omnichannel engagement, and immersive technologies are reshaping customer journeys. Through insightful keynotes, high-impact panels, and expert-led discussions, the conclave uncovers strategies to build intelligent, personalised, and future-ready CX ecosystems. The event concludes with the CX Awards 2026, celebrating organisations and leaders driving excellence and innovation in customer experience.

Who Should Attend

Customer Experience

Customer Relations

Learning & Development

Customer Operations

Contact Centre

Digital

Technology

Consumer Insights and Analytics

Product Development and Innovation

Why Attend

Gain Future-Ready Insights – Learn how AI, automation, data intelligence, and emerging technologies are reshaping the next decade of customer experience.

Discover Practical Strategies – Access actionable frameworks for building digital-first, personalised, and omnichannel customer journeys

Hear from Industry Leaders – AEngage with top CX strategists, innovators, and practitioners sharing real-world transformation stories.

Stay Ahead of Market Shifts – Understand how to navigate privacy expectations, hyper-personalisation, and rapidly evolving customer behaviours.

Network with Decision Makers – Connect with CX heads, digital leaders, technology experts, and solution providers across industries.

Celebrate Excellence – Be part of the CX Awards 2026, recognising organisations and leaders driving innovation in customer experience.

Why Sponsor

Connect with Decision Makers – Direct access to CX leaders, digital transformation heads, CIOs, CMOs, and senior decision-makers driving experience innovation.

Showcase Your Solutions – Highlight your AI, automation, data, CX, and customer engagement technologies to a highly targeted audience.

Build Strategic Partnerships – Engage with enterprises seeking future-ready CX solutions, enabling new business opportunities and long-term collaborations.

Human + AI Collaboration – Balancing empathy and automation to enhance service quality and speed.

Generate High-Quality Leads – Benefit from a curated audience of organisations actively investing in digital-first and personalised customer experience initiatives.

Drive Brand Visibility – Gain premium exposure through pre-event promotions, on-site branding, digital campaigns, and networking interactions.

Stay Ahead of CX Trends – Understand evolving customer expectations and align your solutions with emerging market needs.

Position Your Brand as a Thought Leader – Share insights through keynotes, panel participation, and product showcases to reinforce leadership in the CX ecosystem.

Individual Categories

CX Leader Of The Year

CX Professional Of The Year

Young CX Leader Of The Year

Women CX Leader Of The Year

CX Star of the Year

Organisational Categories

CX Strategy of the Year

Contact Centre of the Year

Excellence in Customer Satisfaction

Best Use of Customer Insights & Feedback

Most Impactful CX Strategy During Crisis

Best Use of Technology in Customer Experience

Best Omnichannel CX Implementation

Customer Retention Strategy of the Year

Digital CX Strategy of the Year

Best Use of Data & Analytics in CX

Digital CX Organisation of the Year

Digital CX Team of the Year

Pricing

Standard Investment

₹ 15,000 + GST

1st Early Bird

₹ 10,000 + GST

2nd Early Bird

₹ 12,500 + GST

Awards Nomination

Registration Fee Depends on Award Category

Register Now

Get In Touch

Event Date 2026

Venue Mumbai

Email shishir@growithbusinessmedia.com hr@growithbusinessmedia.com

Phone CEO: +91 91375 85073 HR: +91 99872 69002